So I wrote about my Cansolidator Fail yesterday. This morning I got on my personal email to just check it before work. There was a reply from the customer service folks at Shelf Reliance. I also saw an email from a lady which had the same subject line. I was a but curious about this so I clicked on it. Apparently they have been wanting to update their online ordering system to accommodate international orders and APO's for some time but are having difficulty in doing so. It reminded me of Y2K which was a survivalist non event but a pain for a lot of computer people and how fixing or changing a small thing which nobody even thought of when designing the system can turn into a huge pain. They do however accept orders from APO's and such over the phone so that is easy enough. The lady said she saw my email and the blog post. She was real apologetic about the whole thing and even offered to send me a free Cansolidator Pantry System (which is what I was going to get) to rectify the situation.
They were very prompt in answering my question; and I mean an actual answer not one of those stupid automated things saying we are sorry you have a problem and maybe some guy in India will write some generic response back to you eventually. There is probably some element of self interest in giving me free stuff but I will certainly take it. Wifey says I will have a bit of a big head for a week now.
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5 comments:
"The lady said she saw my email and the blog post. She was real apologetic...."
When I was in culinary arts school an instructor told me, "Statistics show that if a customer has a really great meal at your restaurant then they will tell one person. If they have a bad meal then they will tell 10 people."
After culinary arts school I went on to work in the wholesale and retail food business. My wise boss told me, "If a customer comes back and wants a refund or complains about their purchase then kill them with kindness."
A little customer service goes a longggggg ways.
Kudos to the Cansolidator people. Decent companies are hard to come by these days.
Okay....now go have a big head for a few hours.
12:40, I agree entirely. Think my head has shrunk back to normal size by now.
I know that 'big head' feeling. I went to Target with my coupon for dog food. It was supposed to be $32 for a monster size bag, but when I got to the store, I saw that the actual price was like $3 cheaper and a bigger bag than advertised. So I bought all they had. It was like 4 bags, and with the coupon it was a really rocking good deal. I haven't seen it anywhere near that cheap since.
When I do the occasional gun repair, I never charge people more than it cost me to do the repair. If they aren't happy, I don't charge them anything. But I only do gun repairs for people I know damned well and have for a long time, so it works out. I don't mess with cosmetic stuff on guns anymore because that's where you can have problems. Some people can't articulate what they want.
Hermit, That makes sense to me. More that you are helping people out than a business. Seems like the functional stuff is a lot more quantifiable than cosmetic stuff. Making a gun that doesn't go bang go bang is more easy to figure than getting the stock to have a certain color and feel.
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